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Integrated Communication Solutions

MISSION STATEMENT

Canadian business is being driven by one constant and irresistible force - information. Whether moving information across the office, the country or the globe, today's business realizes that doing it fast and more efficiently means greater productivity and increased profitability. Living in the information age means the key to success is efficient application of advanced telecommunications technology.

Integrated Communication Solutions, a Nortel Dealer, is one of Canada's most respected telecommunications interconnect companies. Integrated Communication Solutions has been installing and servicing telephones from the day the Canadian Radio-Television and Telecommunications Commission (CRTC) deregulated the industry, allowing individuals and companies to interconnect their private telephone systems to the public telephone network.

Integrated Communication Solutions success has been built around the following three principles:

 

1. Key Supplier Affiliation

Integrated Communication Solutions chose to affiliate with Nortel, recognized for over 100 years as an innovator and a world class manufacturer of quality telecommunications products. Integrated Communication Solutions is in a unique position, carrying an extensive line of private voice and related application solutions, including NORSTAR, BCM, and CALLPILOT. With a strong reliable product line, and the manufacturer committed to substantial research and development, Integrated Communication Solutions has forecasted continued growth into the millenium

 

2. Extensive Staff Training

Integrated Communication Solutions core belief is that we achieve optimum results for customers, by providing a team of specialists with a level of knowledge equal to that of the manufacturer. All staff are thoroughly trained on Nortel products.

By dealing exclusively with Nortel systems and solutions, Integrated Communication Solutions specialists have been able to maintain a competitive edge over other companies whose staff must be equally proficient with a broader base of manufacturer products.

Integrated Communication Solutions has developed a universal procedure of installation, computerized remote diagnostics and troubleshooting techniques resulting in maximized customer support while minimizing or eliminating customer down time.

 

3. Providing The Solution

No team, regardless of technical expertise, product quality and reliability, can be effective without having a thorough knowledge and understanding of the customer's business and needs. A key priority has been, and will remain to be, achieving a complete understanding of each customer's specialized requirements. This is essential to the success of both the customer and Integrated Communication Solutions during the highly competitive decade of the millenium

The close relationship that Integrated Communication Solutions enjoys with Nortel is built on the commitment to understanding the concerns and strategies that drive each customer's decision making process.

Integrated Communication Solutions has embraced Nortel's Vision 2000, a commitment to excellence and significant growth beyond the mellenium. Integrated Communication Solutions is committed to providing top quality products and service to all of its customers and strengthen its relationship with Nortel so that application solutions can be provided quickly and economically.